FREQUENTLY ASKED QUESTIONS

Everything you need to know about Cene Media

Do you provide internet services to only Zambia and Botswana?

Cene Media hold a Internet Service Provider licence for both Zambia and Botswana. We are expanding our services every day. A wi-fi hotspot or satellite dish may need to be installed at your location if we are not currently servicing your area. We provide VSAT Mini-Hub (satellite hotspots) located anywhere within Sub-Saharan Africa. Please get in contact with us if you would like more information on our service locations.

Can I sign up online?

You can send us a request and we will be in contact with you to ensure our products meet your needs.

Can I cancel my plan at any time?

Yes, if you are not on a contract. Contracts require 12 payments, which you are obligated to pay.

I have connected and I seem to be using a lot of data. Why is this?

A faster internet connection will automatically mean you will consume more data. You can read more about data use here.

What if I am in Zambia or Botswana and I cannot get access to your service?

You can request the installation of a wi-fi hotspot. For satellite connections, a dish may need to be installed. This will enable you and people around you to connect to our service called a mini-hub.

When will my account be activated?

Your order will be active once you have completed the payment process. We will be in contact with you to arrange service. This will take between 5-10 days depending on your location. In some instances, connection may not be possible, which we will discuss with you directly.

Hotspot customers can connect immediately after paying for a voucher, either online, via 174 pay or paying cash at our office or participating hotspot location.

What internet connection services are available?

Cene Media offers a range of connection options to best  suit your needs, and service location. You can sign up to a monthly plan (cancel at any time), either wireless or satellite depending on your needs. Large enterprise users would be best suited to our Premium Wireless Plans with dedicated bandwidth.

Can I get a discount?

The more data you need, the less you will pay if you are on a monthly plan and upgrade. Cene Media offers some of the fastest internet download/upload speeds in emerging regions.

What if I consume all of my data plan before the end of the month?

Our internet plans are unlimited. For Hotspot customers, you simply purchase another data bundle when you run out.

My internet seems slow, why is this?

Cene Media provides some of the fastest download speeds in Africa. The download speed is based on the plan you choose. The lower the plan, the slower the speed. The higher the plan, the faster the speed.

All modern devices from mobile phones to laptops will automatically consume large amounts of data if you do not modify your device settings. This could be contributing to large amounts of data being consumed without your knowledge. When not using a device, switch it off so it does not consume data in the background while you are trying to use your laptop or view content on your TV.

To give you an indication of data consumptions, please refer to our points below:

The average person can spend up to 48 hours browsing the web per month or about 7GB per month per person in your household. “Web surfing” covers a lot of online activity. Broadly speaking, you can easily use around 2.5MB per minute when browsing on a laptop or desktop. An everyday Facebook user can use around 2GB per month at 2MB per minute.

Software updates and apps can consume large quantities of your data. Tips for reducing data consumption on apps and devices is to turn off automatic updates and background refresh, locations services and also turn off wi-fi assist under mobile settings. iPhone users can also turn off synching with iCloud to reduce data usage.

For every hour of 720p video footage on YouTube you’re using up around 2.2GB of data. A High Definition movie will use 3.5GB per hour. A common misconception about video streaming is that it doesn’t use up as much data as downloading the same video would. In fact, it uses about the same amount of data – each time you stream it.

What if our community would like internet access at our Church or school?

If the internet service will be accessed by many people, the broader community, businesses or donators could sponsor the cost of installing a wi-fi hotspot or satellite dish. Installation prices vary depending on location. This would allow everyone within a 2-5km radius to sign up for a data plan that suits their usage.

What internet speed will I experience?

Your upload/download speeds are determined by your internet plan.

As an example, a dedicated 10Mbps plan will result in guaranteed upload and download speeds of 10Mbps (however upload and download speeds on dedicated services can be customised to customer requirements).

Speak to our Sales Team to find a speed that suits your internet needs.

Am I allowed to mix and match products from month to month?

Yes that’s the beauty of the CENE Media offer, you have the flexibility of doing that. However, it’s worth noting that customers can only swap between content plans but can’t move from content to Internet only.

Will I get South African Channels?

No SABC is not included in the CENE Media offer.

What’s the relationship between Cene Media and Kwese Play?

CENE Media has entered into an agreement with Kwese in order to bring Batswana Kwese Content through live streaming.

Can I purchase the Roku Device and use it with one of your competitors?

No you can’t. The Roku device remains the property of CENE Media and is to be used with CENE Media products and services only. Please be aware CENE Media does not sell Roku devices.

Do I need Smart TV to Access Kwese Play

No you don’t. The Roku Box enables you to use your regular TV.

What devices can I access content on?

You can view content on virtually any device including your Laptop, Desktop, Tablet and TV. Please note the number of devices you can use at the same time is directly related to your chosen plan. For more information on Plans and device usage click here.

What speed connection is required so that Netflix and Kwese Play content does not buffer?

The minimum speed needed to watch content (Standard Definition) via the internet is 2Mbps. Slower internet speeds affect online streaming. In order to offer our customers seamless streaming, we’ve started the content offer at 2Mbps at P 749 to ensure that our customers enjoy smooth viewing without interruption through faster, more reliable Internet.

To watch content in High Definition, you will need one of our 5Mbps or greater plans. 

What channels do I get?

It depends on the plan you select. The minimum free content plan includes over 100 different channels. You can see some of them here.

How many Sports channels are available on Kwese Play

Kwese’s Sport offering boasts exclusive access to NBA, ESPN, Extensive Rugby properties, Australian and Caribbean Cricket, Boxing, EPL and a range of Athletics.

Three Sports channels namely: Kwese Sport 1, Kwese Sport 2 and Kwese Free Sport where a customer gets to enjoy the EPL.

Will I get access to the EPL?

Yes, on all Content Plans. Kwese Sport shows the main game on the EPL every Saturday. Note: the EPL is avaible in the free content within the Kwese Play.

What happens if I miss payment?

Your CENE Media Content Service will be suspended. Netflix and Kwese Play needs Internet for operation. You will have to sign up to the service again by calling our Customer Service team on 395 6992. The only way to ensure uninterrupted streaming of content is to pay your account on time.

How do I subscribe to your service?

Call 395 6992 to speak with one of our friendly team members.

If I wish to have Kwese Play in two Physical TVs what should I do?

If maximum number of TVs reach two, the customer needs to subscribe to a higher package that gives you multiple devices which includes TV’s, Laptops, mobile phones and Tablets.

Why do I need an Internet connection?

Kwesé Play streaming players need Internet access to stream content. They use wireless to connect to your home network, or you can choose a model that offers a wired Ethernet connector

Is there a limit on how many videos/movies I can watch?

There is no limit on how many videos you stream, the only limit is the speed your broadband connection plan!

Are there parental control options on the device?

Parental control is available on the Kwesé app and within most other apps on the device. There isn’t a central parental control option for all content on the device

Can I browse the internet on my Kwesé Play device?

Your device allows you to stream content that is available on the device through the internet, but you cannot browse the internet the way you would through a browser on your computer or on your smartphone. The content available for streaming is content preapproved for the region.

Do I have to reset my unit after a power failure?

Your unit will restart automatically.

What can I watch?

Stream top free or paid channels from services like Netflix, Red Bull TV, YouTube, NBA, TED, Bloomberg, TuneIn and Kwesé. Plus, many more channels for sports, news, international, and kids programming are available.

Still have a question?

Please send us a message via our Contact page.